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1. Informed of Essential Facts
2. Disclosure of Role-Agency
3. Primary Duty to Client
4. Discovery of Facts
5. Written Service Agreements
6. Written Transaction Agreements
7. Expenses Related to Transaction
8. Disclosure of Benefits to Client
9. Disclosure of Benefits to Customers
10. Outside Professional Advice
11. Personal Interest in Property
12. Skilled and Conscientious Service
13. Advertising - Content/Accuracy
14. Advertising Listings of Other REALTORS®
15. Advertising Claims
16. Discrimination
17. Compliance with Board/Association Bylaws
18. Compliance with Statutory Requirements
19. Discrediting another Registrant
20. Respecting Contractual Relationships
21. Principal (Broker) Responsibility
22. Cooperation with Board/Association
23. Arbitration
24. Inter-Board and Inter-provincial Arbitration
25. Avoid Controversies
26. CREA Trademarks
27. Intellectual Property Rights of Boards/Associations
ARTICLE 25 AVOID CONTROVERSIES

The business of a REALTOR® shall be conducted so as to avoid controversies with other REALTORS®.

Interpretations

25.1 Any REALTOR® who is aware of or involved in a controversy with another REALTOR®, resulting from the alleged misconduct or impropriety of that other REALTOR®, should place such matters before the appropriate Committee for resolution in order that the matter may be resolved in accordance with the Rules and Regulations of the Board, Association, Society or Council to which the REALTOR® belongs.

25.2 "Controversies," as used in this Article, does not include aggressive or innovative business practices, which are otherwise ethical and disputes over Compensation or the division of commissions/fees.

25.3 A REALTOR® should not disrupt or obstruct a disciplinary investigation or proceeding relating to the alleged misconduct of another REALTOR®.

25.4 A REALTOR® should not make any unauthorized disclosure or dissemination of allegations, findings or a decision in connection with a disciplinary investigation, hearing or appeal.

25.5 A REALTOR® should not intentionally impede a disciplinary investigation or proceeding by filing multiple complaints based on the same event or transaction.