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Articles
1. Informed of Essential Facts
2. Disclosure of Role-Agency
3. Primary Duty to Client
4. Discovery of Facts
5. Written Service Agreements
6. Written Transaction Agreements
7. Expenses Related to Transaction
8. Disclosure of Benefits to Client
9. Disclosure of Benefits to Customers
10. Outside Professional Advice
11. Personal Interest in Property
12. Skilled and Conscientious Service
13. Advertising - Content/Accuracy
14. Advertising Listings of Other REALTORS®
15. Advertising Claims
16. Discrimination
17. Compliance with Board/Association Bylaws
18. Compliance with Statutory Requirements
19. Discrediting another Registrant
20. Respecting Contractual Relationships
21. Principal (Broker) Responsibility
22. Cooperation with Board/Association
23. Arbitration
24. Inter-Board and Inter-provincial Arbitration
25. Avoid Controversies
26. CREA Trademarks
27. Intellectual Property Rights of Boards/Associations
28. REALTORS® Acting as Principal
ARTICLE 21 PRINCIPAL (BROKER) RESPONSIBILITY
The principal of a brokerage is required to supervise and control the activities of the REALTOR® and other personnel for whom he/she is responsible.
Interpretations
21.1"Principal" means the individual designated as the representative of the firm, either for the purposes of the provincial real estate licensing legislation or with regard to the relationship between the brokerage and the local real estate Board/Association.

21.2 In determining the adequacy of supervision, all relevant factors may be considered, including, but not limited to:

(a) whether the brokerage had established written policies and procedures which were provided to all REALTORS® and other personnel;
(b) whether office activities were regularly reviewed and updated to ensure that the policies and procedures were current and were being properly implemented;
(c) whether the principal had undertaken all reasonable steps to ensure compliance by all REALTORS® and other personnel;
(d) whether each transaction was reviewed by the principal, including trust deposits, sales record sheets, Listing and sales contracts and
(e) whether the principal took remedial action when a violation by a REALTOR® or other personnel was discovered.
(f) whether the brokerage regularly informed or updated the firm REALTORS® and other personnel on changes in legislation, rules and regulations or other relevant issues.