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1. Informed of Essential Facts
2. Disclosure of Role-Agency
3. Primary Duty to Client
4. Discovery of Facts
5. Written Service Agreements
6. Written Transaction Agreements
7. Expenses Related to Transaction
8. Disclosure of Benefits to Client
9. Disclosure of Benefits to Customers
10. Outside Professional Advice
11. Personal Interest in Property
12. Skilled and Conscientious Service
13. Advertising - Content/Accuracy
14. Advertising Listings of Other REALTORS®
15. Advertising Claims
16. Discrimination
17. Compliance with Board/Association Bylaws
18. Compliance with Statutory Requirements
19. Discrediting another Registrant
20. Respecting Contractual Relationships
21. Principal (Broker) Responsibility
22. Cooperation with Board/Association
23. Arbitration
24. Inter-Board and Inter-provincial Arbitration
25. Avoid Controversies
26. CREA Trademarks
27. Intellectual Property Rights of Boards/Associations
28. REALTORS® Acting as Principal
ARTICLE 12 SKILLED AND CONSCIENTIOUS SERVICE

A REALTOR® shall render a skilled and conscientious service, in conformity with standards of competence which are reasonably expected in the specific real estate disciplines in which the REALTOR® engages. When a REALTOR® is unable to render such service, either alone or with the aid of other professionals, the REALTOR® shall not accept the assignment or otherwise provide assistance in connection with the transaction.

Interpretations

12.1 Where a REALTOR® lacks sufficient expertise, he or she may only provide the service with the assistance of another professional who is properly qualified.

12.2 A REALTOR® shall not provide an Opinion Of Value if it is outside the REALTOR®'s field of expertise to do so unless this fact is disclosed in writing to the Client or assistance is obtained from another Person who has experience in this area.

12.3 A REALTOR® shall not perform an Appraisal or Opinion Of Value on a property in which the REALTOR® has a present or contemplated interest without first disclosing this fact to the Client.

12.4 Fees charged for Appraisals or Opinions of Value shall not be based on the amount of value reported.

12.5 A REALTOR® shall not perform an Appraisal unless he or she has the appropriate training.